Refund Policy

CANCELLATIONS

You have 24 hours from the time of purchase to cancel your order. After 24 hours your order will have entered our fulfilment process and cannot be cancelled. To cancel within 24 hours email mitosabrain.team@gmail.com.

90-DAY MONEY-BACK GUARANTEE

We stand behind Mitosa Recharge completely. But we want to be upfront about exactly how the guarantee works — because it requires genuine commitment from you.

Your brain fog didn't appear overnight. The mitochondrial energy deficit inside your brain cells built up gradually over months — sometimes years — as estrogen declined. Reversing it requires consistent daily treatment over the full 90 days. There are no shortcuts.

The requirement is simple but non-negotiable:

Use Mitosa Recharge for 10 minutes every single day for 90 consecutive days.

Not most days. Not when you remember. Every day. 10 minutes. 90 days straight.

After completing 90 days of consistent daily use you have a 10-day window — days 91 to 100 — to submit your refund request.

Refund requests submitted before day 91 or after day 100 will not be accepted. This window exists to ensure every customer has genuinely completed the full programme before requesting a refund and to protect the integrity of the guarantee for everyone.

The guarantee does not apply if:

— The device has not been used for 10 minutes every single day for all 90 days — The refund request is submitted before day 91 — The refund request is submitted after day 100 — Use was interrupted, skipped or inconsistent at any point during the 90 days

We may ask you to confirm your usage history before processing any refund. This is not to create barriers — it is to ensure the guarantee is used as intended.

HOW TO REQUEST A REFUND

  1. Complete 90 consecutive days of 10 minutes daily use
  2. Submit your refund request between day 91 and day 100 by emailing 
    mitosabrain.team@gmail.com.
  3. Confirm you used Mitosa Recharge for 10 minutes every single day for the full 90 days
  4. Tell us it did not work for you
  5. We will review and process your refund promptly
  6. You keep the device — no return required

DAMAGED OR DEFECTIVE PRODUCTS

If your Mitosa Recharge arrives damaged or defective email mitosabrain.team@gmail.com. with photos of the damage and we will ship a replacement immediately at no cost.

CONTACT

For any questions email mitosabrain.team@gmail.com.. We are here to help.